Guest Relations Specialist
Job Location: Hatteras Island
If you share our passion for superior customer service and you have what it takes to give each guest an excellent vacation experience, then Outer Beaches Realty is the company for you!
Duties and Responsibilities include working with guests via email and chat. Being readily available to answer calls to make new reservations. Servicing existing reservations by answering questions, setting up payment plans, taking payments. Responding promptly to guest surveys. Responding to and resolves minor guest complaints to the satisfaction of the customer. Greet guests and owners at front counter in a welcoming and friendly manner.
*Flexibility to work in Avon, Waves or Hatteras office is required. Work week is 40 hours, including weekends. Experience with Navis is a plus. Experience in customer service is a plus. Ability to multi task and work in a fast-paced environment. Should be able to work independently or with a team as needed. Should have great attention to detail. Basic knowledge of Microsoft Office applications. We will train on our property management software.
Applications are available at our Waves, Avon and Hatteras Offices.