Operation and Business Development Assistant

Employment Opportunity
Job Type: Full Time
Job Location: Kill Devil Hills

Operation and Business Development Assistant

The objective of the Operation and Route Business Development Assistant is to grow the business according to the organization's business plan. While assisting in the management of daily operations.

• People person with sales skills, not afraid of direct sales.
• Three years of successful sales experience.
• Managerial experience leading a successful team preferred.
• Excellent English communication skills are imperative.
• Energetic, results oriented individual with a career mindset.
• Able to go in and out of work vehicle constantly during scheduled work hours.
• Ability to follow instructions accurately and implement them with minimum supervision.
• Basic Computer Skills.
• Safe Driving Record.

Essential Duties and Responsibilities: All duties and responsibilities are to be performed with a high level of integrity, always treating people with respect and supporting the organization’s values.  Other duties may be assigned.

• Efficiently delivers and picks up customer clothing and other textile products in a proper, efficient and timely manner with a good geographical knowledge of the assigned route areas

• Picks up customer clothing and other textile products for cleaning and/or repair as needed and instructed

• Interacts with the customer to help insure customer satisfaction with the job and promote both new and repeat business

• Leaves various promotional items with customers, former customers and prospects to help build and maintain the routes

• Actively sells the services Outer Banks Cleaners offers to homeowners in the approved route areas.

• Makes door-to-door presentations about our office and home delivery services every week as scheduled, following established sales and marketing procedures

• Responsible for obtaining and retaining customers.

• Make presentations and foster relationships with key personnel at selected businesses and attends various networking events

• Follows all company procedures and order instructions to help insure customer satisfaction and proper management of the business

• Reports and records all customer complaints and concerns to your manager

• Learns the basics of the dry cleaning and route business and understands various forms, work orders, paper work and equipment function and use

• Attends and participates in regular meetings with management and consultants, bringing up any concerns and sharing information to grow and improve the business

• Responsible for their role with customer retention

Supervisory Responsibilities:  

  • Development of growth on home delivery route by attaining minimum personal quota.
  • Make door-to-door presentations about our free home delivery services following established sales and marketing procedures.
  • Make presentations and foster relationships with key personnel at select businesses and various networking events.
  • Collaborate in the development, revision, and implementation of policies and procedures, systems, programs and standards to promote services.
  • Assist in the hiring and development of Customer Service Representatives.
  • Oversee all customer service route activities –sales related such as customers’ retention, contacting non –active customers, etc.
  • Responsible for the training of new team members, and coverage of team schedules when needed.  
  • Weekly meeting with manager: Discuss weekly sales results, review reports, including tracking, sales reports, etc. As well as, CS management to coordinate service, quality issues, and other retention matters. Along with team related matters.
  • Assist in the coordination of monthly team meetings.
  • Courteous and professional interaction with the public in general, prospects, customers, and co-workers always.
  • Comply with all traffic and personal safety guidelines.  

    For more details and information or for a more thorough description of the job requirements and duties of this position, please EMAIL us. delivery@outerbankscleaners.com.

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