Job Location: Manteo
Please submit resume or call (252)473-5121 for more information
Essential Duties and Responsibilities
- Provide safe house services, information and support in a manner that supports empowerment and respecting participant’s right to choose.
- Flexibility to work shifts that support 24 hours a day, 7 days a week, 365 days a year safe house operation is required.
- Provide crisis assistance/intervention, support and advocacy.
- Work directly with the Safe House Manager to implement a structured individual plan of service for each client
- Support clients in the completion of their individual plan of service and any activities assigned by the Safe House Manager or Program Staff
- Conduct regular house meetings with residents
- Maintain a daily schedule in the Safe House
- Forward and release the crisis line as needed during non-business hours
- Provide coverage for the crisis line as needed during shift
- Ensure residents’ daily housekeeping duties are complete and assist with these tasks as needed.
- Ensure the security and safety of the safe house and its residents, and handle crisis situations appropriately. Report any concerns to supervisor in a timely manner.
- Perform necessary safe house operations, including client intakes, maintaining a shift log, assisting with meal prep, etc.
- Answer phone calls, walk-in clients and accept donations during non-business hours.
- Attend regular staff meetings.
- Document individual activity in compliance with agency, funding sources guidelines and procedures.
- Ensure all residents receive and review handbooks and are fully informed and aware of health and safety requirements and guidelines for communal living.
- Ensure day to day operations occur in compliance with the agency’s health and safety procedures
- Oversee the inventory of household supplies
- Other duties as assigned by the Safe House Manager.
Knowledge, Skills and Abilities
- Commitment to serving the needs of battered women and children.
- Establish rapport and maintain healthy boundaries with residents
- Maintain healthy and appropriate boundaries with fellow staff.
- Ability to interact in a supportive and professional manner with a diverse population.
- Ability to handle multiple tasks.
- Ability to work both independently and as a team, with characteristics including initiative, resourcefulness, flexibility, and reliability.
- Ability to maintain agency standards of confidentiality and professionalism.
- Demonstrated ability to remain calm, make sound decisions, give clear direction and provide leadership in crisis situations.
- Well organized, creative, empathetic, and people oriented.
- High school diploma or equivalent
- Prefer one year of experience providing direct services
- Excellent written and oral communication skills
- Experience in the use of Microsoft Office, email and Internet.
- Must have current driver’s license and insurance coverage.
- Pass drug and background check.