Room Attendant
Job Location: Nags Head
Position: Room Attendant
Department: Housekeeping FLSA Status: Non-Exempt
Reports to: Executive Housekeeper
Job Summary:
Clean guest rooms as assigned, ensuring the hotel's established standards of productivity and cleanliness. Responsible for reporting any maintenance deficiencies, handling guest requests or complaints courteously, while ensuring the confidentiality and security of all guest rooms.
Job Requirements:(Skills & Abilities)
Physical:
1. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
2. Ability to push cart with weight of up to 50 pounds.
3. Ability to exert the physical effort necessary to clean 18-20 rooms per shift/26 minutes per room.
Mental:
1. Ability to follow one or two step instructions.
2. Ability to understand and follow oral or demonstrated instructions.
3. Ability to satisfactorily communicate with guests, co-workers and management to their understanding.
4. Ability to use simple addition/subtraction.
Emotional:
1. Ability to meet the given work deadline of completing 18-20 rooms.
Experience: Six to twelve months in a position requiring skills/abilities similar or equal to that of a room attendant is preferred.
Education: Completion/Equivalent two years High School
License/Certification: None
Attendance Standard:
It is a requirement of the employee to report to work as scheduled. Policy and procedures must be followed in reporting tardiness or absence.
Essential Job Functions:
1. Follow room standard cleaning program.
2. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
3. Clean guest rooms by category priority.
4. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
5. Service assigned guest rooms.
6. Empty trash containers and ash trays.
7. Remove all dirty terry and replace with clean par to designated layout.
8. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink toilet, shower walls, bathtub, shower curtain, ceiling and floor.
9. Replace facial, toilet tissue and bathroom amenities in correct amount and location.
10. Remove dirty bed linen and make up bed with clean linen.
11. Replace laundry bags and slips.
12. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, check luggage rack.
13. Dust and polish all furniture.
14. Realign furniture to floor plan.
15. Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
16. Check under bed(s), chairs and sofa for debris and remove if present.
17. Inspect condition of all furniture for tears, rips or stains. Report any damages to the supervisor.
18. Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
19. Dust pictures, frames and mirrors.
20. Remove dust and debris on television, clock radio, remote control and cable box.
21. Set correct time on clock.
22. Clean all lamps and light switches. Check for proper working order.
23. Remove dust, spots and smears from windows, ledges and frames.
24. Remove dust, grease and smears from telephones, and realign.
25. Empty liquid from ice bucket and wipe all surfaces dry.
26. Remove dust on drapes weekly and realign to correct position daily.
27. Inspect condition of amenities in desk, drawers and guest service directory; replace designated amount at proper locations within the room.
28. Remove dust, dirt, marks and fingerprints from entrance door(s).
29. Ensure presence of fire safety and security cards. Inspect condition and replace as needed.
30. Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to low.
31. Remove dust, stains and marks from all baseboards, ledges and corners.
32. Vacuum carpet in guest room.
33. Spray room with deodorizer when warranted.
34. Update status of rooms cleaned on assignment sheet.
35. Return and restock cart at end of shift.
36. Empty vacuum bag and wipe vacuum clean.
37. Ensure security of any assigned guest room keys and follow key control procedures.
38. Ensure Security of guest belongings by inspecting and properly securing exterior door/window locking devices.
39. Handle guest complaints and ensuring guest satisfaction, involve supervisor as necessary.
40. Report any damages or maintenance problems to the Supervisor.
41. Turn over any lost and found items from guest rooms to the Supervisor with location details.
42. Stay in assigned work area.
Standards of Conduct:
There are specific activities and behaviors that are not in the best interest of the Company or your fellow employees. Negative behavior and violation of our regulations are cause for counseling and possible discharge.
Each employee is expected to maintain a safe work performance and environment while exhibiting kindness towards co-workers and guests.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.
I hereby certify that I have reviewed and understand all elements of this job description and will fully comply as an employee of the Landmark Hotel Group.
Employee Signature Date
Supervisor Signature Date
