1 Guest Services Manager

Joe Lamb Jr. & Associates is seeking a Guest Services Manager to join our vacation rental team.

This position plays an important role in the services we provide to both our vacation rental guests and homeowners. The Guest Services Manager works closely with guests before and during their stay while also assisting homeowners with questions, concerns, and issues related to their property.

 

This position requires excellent communication and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment.

• Respond to guest questions, concerns, and service requests before and during their stay.

• Assist in resolving guest issues in a professional and timely manner.

• Communicate with homeowners regarding questions, concerns, maintenance issues, and services related to their property.

• Coordinate with maintenance, housekeeping, and other departments to address property and guest needs.

• Help troubleshoot maintenance issues and communicate appropriate information to guests, homeowners, and service personnel.

• Maintain accurate records and documentation within company software systems.

• Work with multiple computer applications and property management software throughout the day.

• Handle a variety of situations while maintaining a courteous, helpful, and professional attitude.

• Assist with other guest and homeowner service responsibilities as needed.

 

• Excellent verbal, written, and telephone communication skills.

• Strong customer service skills and the ability to listen, interpret concerns, and communicate effectively.

• Highly organized with strong attention to detail.

• Ability to multitask efficiently and accurately in a fast-paced environment.

• Ability to work well under pressure and remain calm when handling challenging situations.

• Basic knowledge and understanding of home maintenance and repair is helpful.

• Comfortable working with multiple computer programs and software applications.

• Previous experience in vacation rentals, property management, hospitality, customer service, or a related field is required.

 

 You can.Submit an Online Application or come by the office to pick one up. 

Please specify which position you are applying for. Resumes are appreciated, but we prefer the application.